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Returns & Refunds

Changed your mind? You have 30 days to return new, unused items, and return shipping is on us.

Last updated: October 19, 2026
30 daysTo start a return
$0Return shipping cost
14 daysRefund processing
New onlyUnused, original condition

How to return an item

  1. 1. Contact us

    Email us within 30 days of delivery with your order number.

  2. 2. Get your label

    We send you a free prepaid return label and instructions.

  3. 3. Ship it back

    Pack the item in its original packaging and send it back.

  4. 4. Get refunded

    Your refund is processed within 14 days of receiving the item.

Return window

You can request a return within 30 days of the date your order was delivered. Requests made after 30 days cannot be accepted.

What can be returned

To keep things fair for every customer, we accept returns of new items only.

Eligible

  • New and unused items
  • In original condition
  • With original packaging, parts and accessories

Not eligible

  • Used items, including equipment that has been fueled, charged and run, or used to cut grass
  • Items missing parts or packaging
  • Items damaged after delivery

Starting a return

Email us at info@tilnoari.store or call +1 (469) 246-6072 with your order number and the item you’d like to return. Please do not send items back without contacting us first, as returns without an approved request may not be processed.

Return shipping

Returns are free. Once your return is approved, we send you a prepaid return label. For large items shipped by freight, we will arrange the pickup with you.

Refunds

Once we receive and inspect your return, we process your refund within 14 days to your original payment method. We’ll email you when it has been issued.

After we issue the refund, your bank or card provider may take a few additional business days to show it on your statement.

Damaged or wrong items

If your item arrives damaged, defective or isn’t what you ordered, contact us as soon as possible with your order number and photos of the item and packaging. We’ll make it right with a replacement or a full refund.

Exchanges

Want a different model? Contact us and we’ll help you return the original item and order the one you need.

Still have a question?

Our team is here Monday–Friday, 9:00 AM – 5:00 PM EST. Include your order number and we’ll get back to you quickly.