Frequently asked questions

We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover, processed securely by Stripe. Express options such as Apple Pay or Google Pay may also appear at checkout depending on your device.

Yes. Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider, and our checkout is SSL-encrypted. We never see or store your full card number.

Your payment method is charged when you place your order. You’ll receive an order confirmation and receipt by email right away.

Sales tax is calculated at checkout based on your shipping address and your state’s tax rules. You’ll see the exact amount before you pay.

Contact us as soon as possible. We can change or cancel an order only if it hasn’t shipped yet. Once it ships, you can return it under our refund policy.

Yes. Every order ships free anywhere in the United States, with no minimum spend and no extra charge for large items.

Not at this time. We currently ship to U.S. addresses only.

Orders are processed within 1–2 business days, then delivered in 3–7 business days. Orders placed before 5:00 PM EST on a business day start processing the same day.

As soon as your order ships, we email you a tracking link. You can also use our Track Order page. Tracking may take up to 24 hours to update.

Larger equipment may ship by freight. The carrier will contact you to schedule a delivery appointment, so please make sure your phone number is correct at checkout.

You can return new, unused items within 30 days of delivery. Items must be in their original condition with all original packaging, parts and accessories.

No. Returns are free. Once your return is approved, we send you a prepaid return label, or arrange a pickup for large freight items.

We process your refund within 14 days of receiving your return, to your original payment method. Your bank may take a few extra business days to show it.

No. We accept returns of new items only. Equipment that has been fueled, charged and run, or used to cut grass, can’t be returned.

Contact us as soon as possible with your order number and photos of the item and packaging. We’ll make it right with a replacement or a full refund.

As a general guide: under ½ acre, a push or battery mower works well; ½ to 2 acres, a lawn tractor; over 2 acres, a zero-turn mower. Call or email us and we’ll recommend a specific model.

We carry equipment from brands including John Deere, Cub Cadet, EGO Power+ and Makita, along with garden storage and outdoor power tools.

It depends on the model. Most push mowers need only the handle attached. Assembly details are listed on each product page, and our team can help with setup questions.

Call +1 (469) 246-6072 or email info@tilnoari.store, Monday–Friday, 9:00 AM – 5:00 PM EST. You can also use the form on our Contact page.