Payment Policy

Accepted payment methods

We accept payments through Stripe, including major credit and debit cards such as Visa, Mastercard, American Express and Discover. Depending on your device and browser, express options such as Apple Pay or Google Pay may also appear at checkout.

The payment methods available to you are always shown on the checkout page.

Payment security

All payments are processed by Stripe, a PCI DSS Level 1 certified payment provider, which is the highest level of security certification in the payments industry. Your connection to our checkout is protected with SSL encryption.

Currency & pricing

All prices on our store are listed and charged in U.S. dollars (USD). Shipping is free on every U.S. order, so there is no shipping charge added at checkout. We do not add any extra fees for paying by card.

We work hard to keep prices accurate. If an item is listed at an incorrect price because of an error, we will contact you before shipping and give you the choice to continue at the correct price or cancel for a full refund.

Sales tax

Sales tax is calculated at checkout based on your shipping address and the tax rules of your state. You will see the exact tax amount before you complete your purchase.

When you’re charged

Your payment method is charged when you place your order. You will receive an order confirmation email with a receipt right away. The charge may appear on your statement under Tilnoari or a similar name.

Declined payments

If your payment is declined, your order will not be placed. Please check that your card details and billing address are correct, or try a different payment method. If the problem continues, your bank can tell you why the payment was declined.

Order verification

To protect our customers from fraud, some orders may be reviewed before they ship. If we need to verify an order, we will contact you by email or phone. If an order cannot be verified, we will cancel it and issue a full refund to the original payment method.

Refunds

Approved refunds are issued to your original payment method within 14 days of receiving your return. Your bank or card provider may take a few additional business days to show it on your statement. See our Refund Policy for full details.

Billing questions

If you see a charge you don’t recognize or have any question about a payment, please contact us first with your order number. We can usually resolve billing questions quickly and directly, without the delay of a bank dispute.